If you receive our product and it matches the description found on the webpage we do not issue refunds. Please check the delivery before accepting it so that the product is in good shape. If something happened during delivery, please do not accept it and we will replace the order.

If you believe that you are entitled to a refund, we handle that on a case to case basis in communication with you. Our goal is to have happy and satisfied customers and we will listen to your reasons. If refund is granted you as a customer are to bare the cost for shipping the product back to us.

For more information, please contact us on hello@pichecoluxury.com